Steelwedge Privacy Policy

Last Revised: January 31, 2013
Steelwedge Software, Inc. and its affiliates (collectively, “SW”) respect your privacy.  This Privacy Policy describes how SW collects, uses, shares, and stores your information, including the information that SW collects and receives from you through this Web site, www.steelwedge.com, other SW Web sites (the “Web sites”) and other aspects of SW’s business including offline.

If you have a question whether a site is a Web site of SW, or if an entity is an affiliate of SW, please check the information posted on that site, or contact SW at privacy@steelwedge.com.

This Privacy Policy is intended to only cover SW’s privacy practices.  We are not responsible for the privacy practices of any Web sites you may access from a SW Web site. When you leave the SW Web site, we encourage you to carefully review the privacy policies on all other web sites that you visit.

Acceptance of Privacy Policy
Each time you access, use or browse the Web sites, you signify your acceptance of this Privacy Policy. If you do not accept this Privacy Policy, do not access, use, or browse the Web sites.

Collection of Personal Information
The personal information that SW collects about you may include without limitation your first and last name, email address, employer name, home address, physical address, phone number, title, credit card number (or any other payment processing information), country location,  and preferences for products and services.

SW collects personal information about you whenever you transact business with SW, use SW’s products or services, request information or materials, or visit the Web sites. The collection of this information enables SW to provide services, to keep you apprised of information and developments that you may find of interest, and to allow SW to better understand your needs. This information may be used to provide information about SW that may be of interest to you, contact you about announcements, administration, requests or inquires, your orders and account, changes to our Web site or policies, promotional offerings and other marketing activities, and requesting feedback through surveys and questionnaires. For example, personal e-mail addresses may be used to send users SW’s newsletters. If you submit your personal information to us as part of a job application, we may use that information to contact you regarding job opportunities that may be of interest.

SW may acquire personal information from vendors that may share the information as permitted in their privacy policies, or from other third parties.

SW may combine personal information with information available from other sources (such as offline records or publicly available information). If the combined information permits us to contact you online or offline, we will treat the combined information as personal information.

Collection of Non-Personal Information
SW automatically receives and records non-personal information on our server logs from your browser as well as through other analysis of the Web sites. Non-personal information includes without limitation your Internet Protocol (“IP”) address, cookie information (as described below), the pages you request, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use (e.g., Firefox or Internet Explorer), the domain name of the Internet service provider, your activities while visiting the Web sites, and the content you accessed.

A cookie is a piece of data stored on your computer. When you visit the Web sites, your Web browser may store cookies on your computer, which will better enable you to navigate the Web sites upon return. If you want to manage or disable cookies, you may do so in your web browser settings.

Use, Sharing and Disclosure of Personal Information
It is SW’s policy to limit the access of your personal information only to those SW employees, service providers, and agents who we believe reasonably need to come into contact with that information to provide products or services to you, administer and process payments, provide customer service, update account information, post Submissions, inform you of products or services that may be of interest to you, forward updates, announcements, and newsletters, and communicate with you about the Web sites, Communications Services, Submissions and other activities related to the Web sites. You authorize SW to disclose your personal information to such employees, service providers, and agents for the foregoing purpose and transmit email to you concerning the foregoing matters. We may use the personal information to create a user profile to better serve you and your employer and to verify compliance with the agreements between you, your company and us. SW affiliates that receive your personal information may share it with other SW affiliates for appropriate purpose.

In select circumstances, SW may disclose your personal information to third parties for the following purposes:

  1. Disclosures To Third Parties Assisting In Our Operations
    SSW may provide your personal information to trusted operators or service providers who work on behalf of or with SW. These companies may use your personal information to help SW administer its business or the Web sites, process transactions or payments, provide services to SW, communicate with you about offers or other information relevant to SW, provide customer service, update account information, post Submissions, forward updates, announcements, and newsletters, and communicate with you about the Web sites, Communications Services, Submissions and other activities related to the Web sites on behalf of SW. For example, we provide personal information to our service providers for direct emailing of our newsletters, online surveys or notifications on SW Offerings.
  2. Disclosures Under Special Circumstances 
    SW may provide information about you in response to or cooperate with law enforcement, government requests, subpoenas, court orders or legal process; to respond to your requests for customer service or other information; to enforce the Terms of Use; to establish or exercise our legal rights or defend against legal claims; or to protect the safety or property of SW or others. SW also may provide information about you if SW believes it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required or permitted by law.
  3. Major Transactions 
    Each SW entity reserves the right to transfer any and all information, including without limitation personal information, to another SW affiliate or to a third party or successor in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or disposition of all or any portion of our business or operations (including without limitation in connection with bankruptcy or any similar proceedings).

Use, Sharing, and Disclosure of Non-Personal Information
In limited circumstances, SW may share and disclose non-personal information with third parties to show or analyze site usage, improve our services, improve our user experience, or for similar purposes. In addition, we may use your IP address to analyze trends, administer the Web sites and gather broad demographic information for aggregate use in order to improve the Web sites.

Protection of Personal Information
SW maintains physical, technical and administrative safeguards to protect your information against foreseeable risks, such as unauthorized access or use.

Please be aware that the Web sites and data storage are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience unintended problems or breaches of security beyond SW’s control.

SW is not responsible for the acts and omissions of any third parties.  It may be possible for third parties not under the control of SW to intercept or access transmissions or private communications unlawfully.

While we strive to protect your personal information, neither SW nor any of our service providers can guarantee the security of any information you transmit to us. Any such transmission is done at your own risk.

Correcting Your Personal Information
To review or change your personal information,
please send your request to privacy@steelwedge.com, or to:
3825 Hopyard Road, Suite 150
Pleasanton, CA 94588
Attn: Security Administrator

If you want to unsubscribe from an email list of SW, please let us know by following the “Unsubscribe” instructions that are included in each promotional email from SW. Please note that such requests may take up to ten (10) days to become effective.

Usernames and Passwords
Access to certain content on our Web site may be allowed under a separate written agreement between you and SW and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain SW Web sites containing certain confidential information, products, services, or promotional offers (“SW Offerings”). By accessing and using these protected and secured Web sites, you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use which can be found here: www.steelwedge.com/terms/

Children
SW Web Sites are not directed to children under the age of 13.  If you are under the age of 13, then please stop using the Web sites and do not provide us with any personal information whatsoever.If you are a minor over the age of 13, you may visit, browse and use the information on the Web sites, but we strongly recommend that you seek permission from your parent or guardian before submitting any personal information to the Web sites.
If SW becomes aware that a Web site user is under age 13 and has provided personal information, SW will take steps to remove his or her personal information from our files. If you are a parent or guardian and believe SW may have inadvertently collected personal information from your child, please notify SW immediately by sending an email to:  privacy@steelwedge.com.

Third Party Postings
From time to time certain third parties with whom SW may have a business relationship, may post information on our Web sites. SW is not responsible for the content of these postings, or for ensuring that the third parties comply with this Privacy Policy.

Changes To This Privacy Policy
The Privacy Policy may be revised from time to time. We display an effective date on the upper left corner of the Privacy Policy so that it will be easier for you to know when there has been a change. Accordingly, you should check the Privacy Policy on a regular basis for the most current privacy practices. Each time you access, use or browse the Web sites, you signify your acceptance of the then-current changes to the Privacy Policy.

Any changes in the Privacy Policy will take effect upon posting and apply only to information collected from you on and after the Last Revised date, unless we provide notice or have other communications with you.

Governing Law
This Privacy Policy shall be governed by, and will be construed under, the laws of the State of California, U.S.A., without regard to choice of law principles. You agree that any cause of action that may arise under this Privacy Policy will be commenced and heard in the appropriate court in Contra Costa County in the State of California.  You agree to submit to the personal and exclusive jurisdiction and exclusive venue of the courts located within Contra Costa County in the State of California or the United States District Court for the Northern District of California.

Those who choose to access the Web sites from locations outside of the United States do so on their own initiative, and are responsible for compliance with local laws if and to the extent local laws are applicable, including without limitation, all applicable laws, rules and regulations regarding the transmission of data exported from the United States or the country in which you reside. SW may limit a Web site’s availability, in whole or in part, to any person, geographic area or jurisdiction, at any time in its sole discretion.
Personal information collected through the Web sites and other aspects of SW’s business may be stored and processed in the United States or any other country in which SW or its affiliates, subsidiaries or agents maintain facilities, and by using the Web sites, you expressly consent to any such transfer of information outside of your country.

U.S.-E.U. Safe Harbor and U.S.- Swiss Safe Harbor

SW complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  SW has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view SW’s certification, please visit http://www.export.gov/safeharbor/

Terms of Use
Please also see SW’s Terms of Use, which describes the terms upon which you can use SW’s Web site, including without limitation, restrictions, disclaimers, indemnification and limitation of liability governing the use of the entire Web site.

Contact Us
If you have questions regarding SW’s Privacy Policy, please contact us at
privacy@steelwedge.com.

For other general questions, please contact us at info@steelwedge.com.

Please note that email communications may not be secure. Accordingly, you should not include personal or other sensitive information in your email correspondence to the Web site or SW.